Warranty & Return Policy

Having an issue? Don’t worry, we’ve got you. 

Incase takes great pride in the quality of its products and strives to provide our customers with the utmost positive experience. Whether that’s a return, exchange, or something else, we’re here to help you. If you’re looking to initiate a return or warranty replacement, the details regarding how to do that and what is covered are below.

Questions? Please email support@incase.com

Returns

We offer a 30-day return policy for all products purchased from Incase.com. A refund will be credited to your original payment method, minus a 15% restocking fee. On average, returns will reach us within 5-6 business days and can take 3-5 business days to process once delivered. Please have your order number ready and click here to initiate your return. 

Please return only your Incase branded product. Non-Incase branded products will not be accepted.

Warranty & Replacements

Our Manufacturer’s Warranty is a limited one-year warranty that covers all products purchased from Incase.com, as well as all products purchased from an authorized retailer. Please review the chart below for details regarding your product, warranty period, and what your warranty covers. Once you’ve submitted your warranty form, we’ll be in touch within 2 business days. All US replacements usually arrive within 3-5 business days. Expect to receive an email confirmation, tracking number, or request for next steps after you submit.   

 

30 Day Return Policy

1 Year Limited Warranty

 

Products

All Products purchased from Incase.com

All products purchased from Incase.com or an authorized reseller

 

Warranty period

 

30 days from the original date of purchase

 

365 days from the original date of purchase shown on your required proof of purchase

 

Policy and Warranty Applicability

 

Products purchased by the original purchaser from Incase.com

 

Defects in materials and workmanship under normal use and failure to perform as intended

 

Exclusions

 

Products not purchased from Incase.com must be returned to the original place of purchase with the proof of purchase

 

Damage caused by using the product outside its intended use, mishandling, neglect, accident, tampering or unauthorized modification, and alteration

 

Remedy

 

Return the product to Incase for a partial refund. A 15% restocking fee applies to most returns. 

 

Replacement of the product with a product of equal value. The replacement product is only covered by a ninety (90) day warranty from the time of replacement and is not subject to the 1 Year Warranty.

 

Process

 

Initiate Return HERE

 

Initiate Warranty Request HERE

To begin a warranty replacement, please click here and have the following documentation ready: 

  • Email address
  • Description of the issue you’re having with your product
  • Date of purchase
  • Shipping address, including name and phone number, for your replacement to be shipped to
  • Product SKU, if available
  • Order number, if purchased from incipio.com, griffintechnologies.com or getsurvivor.com
  • Photos of your product
  • Proof of purchase